Shipping Policy
Orders will be shipped by Royal Mail Standard Delivery.
Please note that we will hold all standard delivery orders if temperature is over 25 degrees. We want to ensureour products reach you in perfect condition, so we will resume posting when temperatures fall below 25 degrees.
Refund Policy
In the event that Your chocolate is damaged in transit please contact Us within
24 hours of receipt. Products received by courier should be checked before being
signed for. If the exterior packaging or the product are found to be damaged You
must then sign "checked and found to be damaged". If You fail to do this We may
not be able to offer a refund.
If orders are not delivered please check your tracking information before
contacting us. If orders are considered by Us to be lost in transit after a
reasonable period time has elapsed we shall at Our discretion either refund or
resend the order.
Should You fail to collect a parcel or re arrange delivery of your parcel after a
failed delivery and the parcel is returned to Us then You will incurr a further
postage charge for Us to re send the order.
Cancellation / Return / Exchange Policy
If for any reason You are not entirely satisfied with any product that You have
purchased from Us, because you feel they are either damaged or faulty, You
may return it to Us, at Your expense, within 7 days from the date of dispatch.
Provided it is returned in its original packaging and the product has not been
consumed other than is reasonable to establish the quality of the product You are
not happy with We will refund the entire purchase price including the cost of
postage or alternatively we will exchange the item for you.
If Your returned chocolate is damaged, not in the original packaging or
consumed more than was reasonable to establish the quality of product, We
reserve the right to levy a charge commensurate with that loss.
We are unable to process returns or refunds on items that are just unsuitable or
unwanted.